Exchange / Refunds Policy and Warranties

 

Exchange / Refunds

When you receive the sunglasses and change your mind for any reason, for example you don't like them or they don't fit you well, please return them immediately within 7 days in the original packaging and we will be happy to either refund you back your money or exchange for another pair.

All returns must be in re-sell able condition within 7 days of purchase.

 

If it is a refund, you will just pay for the return shipping yourself.

 

If it is an exchange, we will be happy again to pay for the return shipping back to you, but we can only allow one exchange per order.

 

Please send any sunglasses back to:

eyesaBOve

10/29 Mount Cotton Road

Capalaba

QLD 4157

 

Enclose your name, address, phone number and order number so we can process.

We are not liable for any loss or damaged returns, so it would be wise to insure the goods returned.

 

Free shipping either way does not apply to all SALE items, whether full price or if you use the exchange policy.

 

 

Warranty

All eyesaBOve Sunglasses have a 1 year warranty against any manufacturing defects from the date of purchase.

 

It does not cover normal wear and tear, scratched lenses, lost lenses/screws, broken nose pads or arms, any alterations by any 3rd party.

If it is only a part that needs replacing, we will replace this part only.

 

All our lenses have a hard coat applied to both surfaces and are made from a tough plastic optical lenses called CR39, used widely by the best lens manufactures in the world, so they are tough against small scratches, but are not against hard forces like any other material.

 

Any warranties will be inspected thoroughly and our decision is at our complete discretion.

 

Caring for your sunglasses is vital for longevity, so please follow our recommendations:

  • Visit one of our retail suppliers to adjust your sunglasses so they fit you properly and ask them to check the screws are all tight. We would recommend doing this every 6 months.

  • When not in use keep them in our sunglasses pouch to avoid any dust collecting.

  • Do not leave our sunglasses under high heat conditions, like in a car or under a light, as this may warp the material.

  • Clean the lenses with a soft tissue or a clean and regularly washed microfibre optical cloth.

  • Never us any liquid that is not recommended by a lens manufacturer to clean the lenses or sunglasses.